This is default featured slide 1 title
 

Windomnet Customer Upate

Video Services have been restored. During the overnight, Zayo and Windomnet turned up a new 10Gb WAVE internet connection to bypass the problematic 10Gb internet connection. New internet connection was stable until it dropped late in the morning today. Windomnet staff/management and Zayo staff/management were called in to troubleshoot the outage and was restored. Root cause of the issue: Zayo staff didn’t follow protocol and took down the live connection to test, causing the outage. Zayo assures us that they have taken steps to safeguard this from occurring again. Unfortunately, it was out of our control and we will continue to monitor. We apologize for any inconvenience.

Windomnet Customer Notice

Windomnet customers: We are having technical issues which is causing an outage on some of our TV channels. Windomnet is aware of the issue and staff is working to restore affected services. We apologize for any inconvenience.

Windomnet Video Customer Notice: Local Minneapolis TV channels update.

We continue to work with and push our internet transport company Zayo to resolve our transport issue by redesign or improvement to our connection to Minneapolis. It has been escalated to the highest level with Zayo.  Windomnet staff and management have spent many hours during the day, night and weekends working on this issue with Zayo. Zayo is working on a short-term two-pronged approach 1) alternate route to bypass the problematic route 2) improvement to the current route. Long-term will be replacement of transport equipment. During this morning’s conference call, Zayo stated that they have two locations to complete for the bypass route and continue look into improvements for current route. Our Network Operations Technician, Consultant Network Engineer and Zayo personnel are discussing improvement options on current route.

Windomnet Staff have made changes to multiple TV channel feeds to allow for alternate signal reception to lessen the channels that are impacted. We have another conference call with Zayo at 12:30PM today for a status update.  We will update as we know more.

Windomnet Video Customer Update

Windomnet Video Customer Notice: Local Minneapolis TV channels update.
After Zayo (our internet transport company) completed testing and analysis, they concluded there are issues with the circuit between Minneapolis and Windom. To resolve the issues, Zayo is going to redesign the Ethernet service link and provide a new route. The redesign will eliminate the congestion issue as well as bypass a network switch that they believe is also introducing periodic performance issues during high volume bursty internet traffic scenarios (Prime-time) which is affecting our video service feed.
We’re awaiting a firm timeline from Zayo for the completion of redesigned link along with completion date for the new path which will be scheduled for hot cut.
During the interim before the new link is in place, we have setup three of the affected channels with alternate signal feeds from our local tower. These alternate signal feeds are susceptible to signal loss from weather conditions.
Simulcast channels:
Ch. Affiliate   Network Simulcast Ch.
4    WCCO      CBS             23
5    KMSP       ABC            24
11   KARE       NBC           25

Windomnet Video Customer Notice

Windomnet Video Customer Notice: Windomnet will be conducting emergency maintenance December 20th, 2018 from 12:01 AM to 5:00 AM.

Reason for Maintenance: Zayo technician was unable complete all necessary testing and we have scheduled another maintenance window to complete the testing. Video/audio issues with Minneapolis local TV channels and data throughput. Intrusive testing will be done by our Ethernet transport vendor, Zayo, on a 10Gb Ethernet data circuit that connects us to a Minneapolis data center. Zayo network technicians will be troubleshooting 10Gb circuit issues regarding video latency and throughput. We apologize for the short notice however this work is mandatory in order to prevent a future un-planned outage.

Expected Impact: Service Affecting- Minneapolis local station TV channels. These TV channels will be in and out of service or down hard during Maintenance Window. We apologize for any inconvenience.

Windomnet Video Customer Notice:

Windomnet will be conducting emergency maintenance December 19th, 2018 from 9:00 AM to 1:00 PM.

Reason for Maintenance: Video/audio issues with Minneapolis local TV channels and data throughput. Intrusive testing will be done by our Ethernet transport vendor, Zayo, on a 10Gb Ethernet data circuit that connects us to a Minneapolis data center. Zayo network technicians will be troubleshooting 10Gb circuit issues regarding video latency and throughput. We apologize for the short notice however this work is mandatory in order to prevent a future un-planned outage.

Expected Impact: Service Affecting- Minneapolis local station TV channels. These TV channels will be in and out of service or down hard during Maintenance Window. We apologize for any inconvenience.

Windomnet Email changes

Windomnet is updating our email system configuration on June 4.  Customers will need to update their email clients with the new settings prior to June 4, 2018.

Click here  to view the new client email settings